The individual operator Hennion Fabien operating under the trade name “SER1” and the brands: “Ma maison sereine” and “La conciergerie de Saint-Jean-De-Monts” whose head office is located: 11 rue des Mottes 62117 Brebières, registered in the Trades Directory, under the Siren number: 878 301 837 will be referred to as “the service provider” in the remainder of the document.
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website www.mamaisonsereine.fr are informed of the identity of the various parties involved in its creation and monitoring: Owner (status: individual) - Publication manager & Data protection officer: Hennion Fabien - contact@mamaisonsereine.fr - The publication manager is a natural person.
These General Conditions of Sale are accessible on the website: www.mamaisonsereine.fr and are systematically sent to each customer if they request it.
Consequently, any order for services, products, request for quotes, setting up of a support contract, whether by an individual or a company, implies acceptance, without restriction or reservation, of these General Conditions of Sale, which prevail over any other document issued by the service provider.
Any other condition imposed by the customer will be inadmissible to the general conditions of sale, regardless of when it may have been brought to the attention of the service provider.
If the service provider does not comply with any of the rules contained in the General Conditions of Sale, this tolerance cannot be interpreted as constituting a waiver of said conditions.
The customer, whether an individual or a company, declares having read and accepted these General Conditions of Sale before placing any order for services, products, laundry, request for quotes, setting up of a support contract, etc. These General Conditions of Sale are valid from January 1, 2025 and apply until a new version replaces them.
The services and product sales offered by the provider normally take place from Monday to Sunday, from 7:00 a.m. to 10:00 p.m. However, upon agreement by the parties in the previously established quote, the operator may offer other availability slots. The provider reserves the right to refuse contracts and remains free to choose its customers. To access the service offered by the provider, the customer must have at least 100 nights booked per year. Reservations are accepted up to 3 days before the start date for the organization.
The service provider offers cleaning, security, reception, departure, laundry and hotel management services as well as the sale of products. In certain situations, special pricing may be applied depending on the service requested and its quantity. For any additional request, a study will be produced and a quote will be offered to the customer.
The services and products covered by the T&Cs/T&Cs are those which appear on the site and the brochure and which are offered directly by the service provider or its partners.
The services offered and products are described within the site and brochures with all their essential characteristics. The service provider cannot be held responsible for the impossibility of carrying out a service or sale of products when the customer is not eligible for the offers.
The offers indicated on the site and brochures under the brand name Ma Maison Sereine (www.mamaisonsereine.fr) only concern individuals and concierge services.
When a user wishes to obtain a service or product sold by the service provider through the site and brochure, the price indicated for the service or product corresponds to the price in euros and takes into account the applicable reductions in force on the day of the order.
The service provider reserves the right to modify its prices at any time. For services and products whose price is not precisely defined, a quote or contract will be offered to customers. Under no circumstances may a customer demand the application of discounts that are no longer in effect on the day of the order.
The service provider provides a free quote to the customer who requests it, subject to availability of slots and time.
Any order for services, products, or requests for information can be made by email to contact@mamaisonsereine.fr or by mail to Ma Maison Sereine - Fabien Hennion - Paperboy 6119, 20 quai de Lorraine, 11100 Narbonne.
The service provider reserves the right to refuse any order for products or services that it deems dangerous, illegal or contrary to public order and the good morals of society.
The benefit of the order is personal to the beneficiary and cannot be transferred to the benefit of a third party without the express prior agreement of the service provider.
For any order, the customer must provide their personal address, email address and telephone number.
The service provider undertakes to respond to the customer's request as quickly as possible, by email or telephone.
Acceptance of the order by the service provider to the customer will be carried out by sending a quote or a support contract.
The customer must imperatively confirm the acceptance of his order for service or product by accepting the quote in writing by email, within 48 hours, and pay the full amount for the service, product before the service provider begins the performance of the service or the provision of the product ordered. Following the written acceptance of the quote by the customer, any service and purchase of product will be due.
For individuals: any modification, cancellation, withdrawal of an order made by the customer must occur at least 14 calendar days before the scheduled completion date, to be taken into consideration by the service provider. Consequently, any modification or cancellation of an order by the customer is subject to acceptance by the service provider, if refused, the price of the order would remain due, the sums already paid by the customer would not be returned to him under any circumstances.
In the event of exercising the right of withdrawal within the aforementioned period, the following will be reimbursed: the price of the service, the reimbursement will be made within 14 days of receipt of the withdrawal request by registered mail via the withdrawal form available on simple request or provided with the quote for individuals.
In the case of the sale of a product when requesting the right of withdrawal:
The customer must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw, return the product to Hennion Fabien, Paperboy 6119, 20 quai de Lorraine, 11100 Narbonne. The customer must bear the direct costs of returning the product.
This must be returned following the seller's instructions and must include all accessories delivered. The product must be unopened and suitable for resale.
Services and products are invoiced on the basis of the rates precisely indicated, in euros, on the quote or when the order is confirmed by the service provider. Services and products must be paid in full, in cash, by credit card (possible surcharge) or by bank transfer before their completion/delivery or as part of a contract within 10 days of the invoice date. For sales of goods less than €25, an invoice will not be issued automatically unless requested by the customer.
In the event of late payment by the beneficiary, current orders may be interrupted, without prior notice or prejudice to any compensation and/or course of action.
Any amount not paid on its due date will automatically and without prior notice incur late payment penalties of 10% for every 10 days of delay, as well as the application of late payment interest at the legal rate.
Failure to pay an invoice on its due date authorizes the service provider to cancel current orders, without prior notice or prejudice to any compensation and/or course of action and without prejudice to the recovery of sums remaining due by the beneficiary.
Delivery times and conditions will be indicated on the quote that will be sent to the customer by the service provider. If the delivery times are not respected by the service provider, it cannot be held responsible for damages or losses caused by a delay in the delivery of a service. Failure to comply with the agreed delivery times will not result in any compensation of any kind.
The work will only begin after confirmation of payment by the service provider's banking institution, except for individuals who have a support contract and subject to conditions. These conditions must be stipulated in writing.
About the products purchased: they will be delivered when the service provider visits as part of a service provided or when the customer meets as part of an immediate purchase, the latter will immediately take the purchased product. Distance sales are possible on estimate, shipping costs are the responsibility of the customer.
The service provider undertakes to implement all human and material resources to carry out the service and make purchases available within the timeframes announced when the order was placed. However, it cannot be held responsible for any delays in performance caused by faults beyond its control. The service is provided on the date specified in the quote accepted by the customer or within a maximum period of 30 days following acceptance of the quote by the customer.
If the services have not been performed within the specified time, the resolution of the sale may be requested by the customer under the conditions provided for in Articles L216-2 and L216-3 of the Consumer Code. The sums paid by the Customer will be returned to him no later than fourteen days following the date of termination of the contract. This provision does not apply when the company's delay is due to a fault of the customer or to a case of force majeure, i.e. the occurrence of an unforeseeable, irresistible event beyond the control of the service provider.
In the event that the execution of a physical service could not be carried out due to an error in the address indicated by the Customer, the service will be due. The buyer will ensure that the service provider is given access, particularly if he is not personally present on the day the service is performed.
To the extent that the operator only plays an intermediary role between the customer and a third-party service or goods provider, the service provider is not bound by any obligation. Consequently, only the supplier may be held liable for any dispute relating to the performance of the services over which the latter has control. The customer will therefore contact the supplier of the service or product concerned directly for any request (repair, compensation, etc.).
The service provider is exempt from any liability concerning the execution of the sales contract, the delivery of the products and services ordered and services performed by external service providers. The service provider cannot be held responsible for any deterioration, breakage, damage, dispute, theft suffered by the customer during and after the completion of a service that it may have carried out by itself or delegated to a third party.
If the customer decides to entrust a set of keys to his home or other structures to the service provider to perform a service in his absence. A release or contract will be signed by the customer in order to release the service provider from any liability in the event of a dispute. The provision and recovery of keys by the customer is his responsibility, key storage is possible.
The service provider cannot be held responsible for the non-performance of its obligations in the event of force majeure as defined by the Civil Code, and in particular in the event of a total or partial strike, flood, fire, computer breakdown, etc. (non-exhaustive list).
Transfer of ownership and risks: ownership of the thing sold is transferred as soon as the parties agree on the thing and the price. Consequently, the transfer of ownership of the products and the risks of loss and deterioration relating thereto is carried out, at the buyer's expense, upon acceptance of the quote by the buyer.
The service provider guarantees the conformity of the goods to the contract, allowing the buyer to make a request under the Legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee of defects in the thing sold within the meaning of Articles 1641 et seq. of the Civil Code.
The products sold are also covered by a commercial guarantee aimed at guaranteeing their conformity and ensuring the reimbursement of the purchase price, the replacement or repair of the goods. This guarantee is the subject of a written contract, a copy of which is given to the buyer and specifies the purpose of the guarantee, the terms of its implementation, its price, its duration, its territorial scope. It does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.
The preceding provisions are not exclusive of the application of the legal guarantee of conformity of Article L. 217-4 of the Consumer Code and of the guarantee of defects in the thing sold of Articles 1641 et seq. of the Civil Code.
The buyer benefits from the legal guarantee of conformity. As part of the implementation of this, it is recalled that:
- the buyer has a period of 2 years from delivery of the goods to take action and can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
- the buyer is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.
Furthermore, it is recalled that:
- The buyer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he may choose between the resolution of the sale or a reduction in the price in accordance with article 1644 of the civil code.
Registration on the site results in the processing of the customer's personal data. If the customer refuses the processing of his data, he is asked to refrain from using the site. This processing of personal data is done in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016.
Furthermore, in accordance with the Data Protection Act of 6 January 1978, the customer has the right, at any time, to query, access, rectify, modify and oppose all of their personal data. By writing, by post and providing proof of identity, to the following address: HENNION Fabien SER1, Paperboy 6119, 20 quai de Lorraine, 11100 Narbonne. This personal data is necessary for processing your order and issuing invoices where applicable, as well as improving the site's features.
The site may use third-party companies to perform certain operations. By browsing the site, the customer accepts that third-party companies may have access to their data to enable the proper functioning of the site. These third-party companies only have access to the data collected as part of the performance of a specific task. The site remains responsible for the processing of this data. Furthermore, the user may therefore be required to receive information or commercial offers from the company or its partners.
The service provider ensures a level of security appropriate and proportional to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016. However, these measures do not constitute a guarantee and do not commit the individual operator Hennion Fabien operating under the trade name "SER1" and the brands "Ma maison sereine" and "La conciergerie de Saint-Jean-De-Monts" to an obligation of results concerning data security.
To allow its users to benefit from optimal navigation on the site and better functioning of the various interfaces and applications, the company may install a cookie on the user's computer. This cookie is used to store information relating to the connection to the site (encrypted connection key for connection to its member area, site language). This site does not use third-party cookies and does not require a consent banner in accordance with the legal provisions of the CNIL and the GDPR
The user expressly authorizes the Company to place a file called a "cookie" on the user's hard drive. The user has the option to block, modify the storage period, or delete this cookie via the interface of his browser. If the systematic deactivation of cookies on the user's browser prevents him from using certain services or features of the site, this malfunction cannot in any case constitute damage for the member who will not be able to claim any compensation for this reason.
The service provider reserves the right to modify the site, the services offered there, the T&Cs/T&Cs as well as any delivery procedure or other element constituting the services provided by the service provider through the site. When placing an order, the user is subject to the stipulations set out in the T&Cs/T&Cs in force when the order is placed.
The brand, logo, and graphic charter of this site are trademarks registered with the INPI and works protected under intellectual property, the ownership of which belongs exclusively to the service provider. Any distribution, exploitation, representation, reproduction, whether partial or complete without the express authorization of said company will expose the offender to civil and criminal prosecution.
Some images or videos used on the site are royalty-free (pixabay) and others are under copyright of Ma Maison Sereine in agreement with the owners of the accommodation photographed and highlighted on the site mamaisonsereine.fr
The law governing the T&Cs/T&Cs is French law. Any dispute that may arise between the service provider and a user during the execution of these terms will be subject to an attempt at amicable resolution. Failing this, disputes will be brought to the attention of the competent courts of common law.
The service provider offers a service of equipment rental, laundering and linen loan.
A contract will govern the equipment loan service: it is recalled that any deterioration of the property and in the event of non-return of the Property, the Tenant will be required to pay the Owner the value of the deposit for the Property; if the deposit is not paid and not determined, he will have to reimburse the property at its original value.
About the rental and laundering of linen: this service is mainly reserved for individuals. The loan of linen may not exceed 7 consecutive nights, if the seven nights are exceeded an increase will be requested, it is recalled that any deterioration of the linen and in the event of non-return of the property, the tenant will be required to pay the owner the value of the deposit of the Property, if the deposit is not paid and not determined he will have to reimburse the property at its original value. The rental and laundering of linen is a complementary service to an ordered service (communication of the terms on simple request), it cannot be sold alone except by exemption.
Bleaching of the customer's laundry: The service provider cannot be held responsible for any deterioration, damage or dispute suffered by the customer during or following the completion of a laundry bleaching service that the customer may have carried out themselves or delegated to a third party; the laundry will be cleaned within 7 days.
Prior to placing an order, the customer acknowledges having received, in a legible and comprehensible manner, the General Terms and Conditions of Sale/General Terms and Conditions of Use and the information and details provided for in Articles L111-1 to L111-7 of the Consumer Code, and in particular:
The essential characteristics of the services / The price of the services / The date or deadline by which the Company undertakes to provide the service / Information relating to the identity of the Company (postal, telephone and electronic contact details) / Information relating to legal and contractual guarantees and their terms of implementation / The possibility of resorting to conventional mediation in the event of a dispute / Information relating to the right of withdrawal (deadline, terms of exercise).
Placing an order, regardless of the method, implies adherence to and acceptance of the T&Cs/T&Cs. The customer may not rely on a contradictory document.
The service provider is a self-employed company under French law. The law applicable to contractual relations is French law exclusively.
Any dispute relating to the interpretation and execution of the general conditions of service is subject to French law. In the absence of an amicable resolution, the dispute will be brought before the competent civil courts.
Conciliator of the Ministry of Justice Permanent by appointment at the Arras administrative center place Guy Mollet 62000 Arras Telephone: 03 21 50 50 50 – 06 34 32 39 70